The old User Survey results (July-Sept 1999)

The old User Survey results 260 users surveyed online (July-Sept 1999)
Access city
Riyadh	45%
Jeddah	16%
Dammam	8%
Others	19%
Access location
Home	79%
Work	15%
Internet Cafe	6%
Access Method
use dial-up	89%
use leased lines	6%
users dial-up two or more times a day	76%
Service Characteristics
Speed is rated as the most important service characteristic. ISPs scored highest on ease of subscription, are the lowest in pricing.
Time of Usage
More than 90 minutes each time.	50%
of users dial-up between 8pm-12 midnight	50%
Cost of Usage (for ISP's)
more than SR 500 per month	13%
between SR 200-500 per month	52%
Cost of Usage (for STC)
more than SR 500 per month	44%
between SR 200-500 per month	31%
Application used
use the web	93%
use e-mail	72%
use chat	32%
use FTP	30%
use phone	12%
use video	9%
Number 1 Application
web	33%
e-mail	25%
chat	11%
FTP	10%
video	3%
phone and	4%
Information Sought
general education	83%
news	72%
entertainment	68%
computer software	65%
discussions	53%
science and research	51%
e-commerce	32%
Number 1 Information Sought
for general education	19%
for news	17%
for entertainment	16%
for computer software	15%
for discussions	12%
for science and research	12%
for e-commerce	7%
Age group
less than 20 years old	5%
between 20-35 years old	83%
between 36-50 years old	11%
above 50 years	0.5% (half 1%)
User educational background
have bachelor degrees	56%
have high-school degrees	19%
have 2-year college degrees	13%
Satisfaction with KACST site blocking
too much	45%
reasonable	41%
not enough	14%